- Email: info@hidolphin.sg
The first session is 60-75 minutes and will be held in an enclosed area. Our therapists will arrange for you to sign the consent form before the session begins. After that, we will listen to the challenges and struggles faced by you and/or your child. Our therapists will then identify the underlying issues, propose and administer relevant screening tests, followed by setting mutual goals and sharing subsequent session treatment plans.
The session starts with the casual conversation with our Therapist to get to know about you and/or your child’s current situation, current symptoms, life history and your parenting challenges individually. It is held in a relax and safe environment. We strictly adhere to The Code of Professional Ethics to ensure all information shared during the session are deemed private and confidential.
Our Therapist will then proceed to explore the challenges you and/or your child are facing and the silent struggles he/she is experiencing. This is followed by our Therapist screening the situation with you and/or your child individually to identify underlying issues that cause you and/or your child’s emotional, behavioural and or social concerns.
We will make recommendations and suggestions on subsequent session plans, treatment plans and parenting support to meet your goal. It is important to know that therapy is a process that takes time to reap the full benefit. Therefore, giving your child the space they need and allow them to work at their own pace is essential.
At the end of the first session, you will be able to get a better understanding on why you and/or your child behaves and reacts in a way that you and/or your child do.
All our therapists have years of related therapeutic experience and are trained with our Counselling Approach: Child-led therapy, Family-Focused and Strength-Based to achieve “I’m OK Child, You’re OK Parent”.
Individual session:
First session: 60-75 minutes (additional 15 minutes is free)
Subsequent sessions: ~60 minutes per session
Couple / Family session:
First session: 75-90 minutes (additional 15 minutes is free)
Subsequent sessions: ~75 minutes per session
Parents seek counselling for their child or themselves as they recognise the need to have someone walking through the journey together with them on their parenting challenge.
Parents often feel stuck and face dilemma with child’s negative behaviour such as temper tantrums, interrupting others, impulsiveness with little regard for safety or consequences, aggressiveness or other socially inappropriate acts. They also find difficulty in handling their child’s negative emotions such as being emotionally down, sad and depressed, loss of direction, confused, and/or over dependent on social media or gaming to get through the day.
If you have already tried everything possible, why not give us a chance too? Our Experience Therapist will walk through the parenting journey with you, seeing positive changes in your child’s emotional well-being, behavioural wellbeing, social wellbeing and school wellbeing.
We prioritize the emotional well-being of parents to sustain romantic relationships after becoming parents, fostering resilience and strengthening the couple's bond amidst the joys and challenges of raising children
We also prioritize the emotional well-being of educators who support children both in and outside the classroom. Your well-being is crucial in minimizing the impact on children and enhancing the effectiveness of your teaching.
Other parents who share their experiences and solutions with the parents who face the same parenting challenges often find the approach works for one child but not for the other. They both apply the same parenting style but the outcomes are different. Why? This is because every child’s underlying issues and circumstances are different. The effective outcome requires fundamental change or the same problems will likely to reoccur again. Therefore it is crucial to engage professional help to actively find the root cause and facilitate change.
Parental Beliefs, Perceptions, and Expectations might influence the way of communication and affect parent-child relationship.
The counselling process is designed to walk through a journey with both you and your child, to explore and uncover underlying issues. Through counseling, both of you can gain insight, develop coping strategies, and work towards resolving challenges effectively. Here are some ways in which counseling can help improve emotional well-being, behavior, social skills, academic performance, and overall quality of life:
In summary, counseling offers a holistic approach to improving well-being, addressing individual and family needs, and promoting positive growth and development across various domains of life. Through the counseling process, both you and your child can experience positive changes that extend beyond the therapy sessions and contribute to a healthier and happier life.
Our company, HiDolphin, provides a safe and fun environment for you and/or your child, without bias or judgemental. Our Therapist regularly practice active listening while leveraging professional skills to develop a positive and healthy interaction with you and your child.
Our therapists provide guidance and direction to you and your child through Child-led therapy, Family-Focused, and Strength-Based for effective change. They also provide tools and techniques that will help your child to be self-therapist in their life journey so they are able to head into right direction and find right resources along the way.
To gain most benefits out of the session, we strongly encourage you to actively involve in the counseling process as you could offer valuable insights that will contribute to your child’s overall well-being.
Choosing the right therapy method for you and your child depends on various factors, including the specific issues you and/or your child facing, preferences, and the expertise of the therapist. Therapy methods we used with children, youth, family and educator are Play Therapy by using Sand, Art and Music, Multichannel Eye Movement Integration (MEMI), Cognitive Behavioral Therapy (CBT) and Gottman Method Couples Therapy.
Our Therapists use these different approaches cater to the unique needs of you and/or your child and are administered in a safe environment for both of you to express yourself and develop coping strategies.
Ultimately, the suitability of method is determined through the screening by therapist who evaluates your and/or your child’s needs and proposes the most appropriate therapeutic approach, as well as your own preferences and comfort level.
Additionally, don't hesitate to ask questions and discuss any concerns you and/or your child may have with the therapist to ensure that you and/or your child feel comfortable and confident in the therapy process.
No. There will be no official medical record trace link to you and/or your child from attending counselling sessions.
Counsellor’s professional code of ethics guides our Therapists in matters of handling clients’ confidentiality and the release of clients’ information. We also adhere to Singapore’s Personal Data Protection Act guidelines. Information obtained in counselling sessions will not be disclosed to outside parties with the following exceptions:
In situations (2)-(5), our Therapist will make every effort possible to inform you of the situation prior to any information disclosure. Your work with our Therapist will be managed in a competent manner and consistent with accepted ethical standards.
One of the reasons is due to the perception of what counselling entails. Children may perceive themselves as a bad, naughty or problematic child if they attend counselling sessions and get therapy treatment. The truth about counselling is that it aims to advocate your child’s best interest and not about persuading him/her to change.
They might also often ask “why me?” and not parents or siblings. It is important to acknowledge your child is not a “problem to be fixed” in the family. The problem is not your child but the issues he/she is struggling with. HiDolphin is a fun and safe place to help your child overcome problems that hinder him/her from leading a happy childhood.
HiDolphin aims to help your child gain back his/her happiness. You and your child are here to explore and work together to solve their current issues with help from Child Therapy approaches.
You can say something like this, “We know it is not easy for you to face [the issue]? Mummy/Daddy wants to learn techniques on how to help you. We get to know someone who helps children and parents, and we think you will really like them when you meet them. The visit is special because you can talk about anything you want including us! and it stays secret. If you do not like it, they could stop anytime.”
Remember, how you say it is more important than what you say. Your approach to convince the child to attend the session should be the approach to collaborate instead of command.
Yes you can.
Some parents choose to explore and understand first what a counselling session entails then go back and share the information with their child before bringing them in. They may have some private questions to clarify with the therapist before committing to the therapy.
Other parents may have challenges bringing their child in the first session. If this is the case, it is most advisable for parents to take action first by coming for the first session without child. Our therapist will be able to provide parenting counselling support for you to work with your child at home. When your child is ready, you could then bring him/her to attend subsequent sessions together.
Parenting sessions can be incredibly beneficial for parents who are seeking support, guidance, and strategies to enhance their parenting skills and strengthen their relationship with their children.
After our Therapist completed the assessment during your first session, he/she will set initial goals of counselling and suggest the frequency and number of sessions required to achieve the goal. The number of sessions varies given each case is unique in its complexity,.
However, it's crucial to recognize that counseling is a process that requires time, commitment, and patience to achieve meaningful results. Every individual and family is unique, and the issues they face vary in complexity and scope. Therefore, having access to counseling sessions without limitations allows individuals and families to work through their concerns thoroughly and address them effectively.
By not limiting the number of counseling sessions, individuals and families can engage in in-depth exploration and problem-solving with their therapist over time. This approach enables them to delve into various issues, develop coping strategies, and make sustainable changes that promote long-term well-being and growth.
Regular attendance at counselling sessions and payment are a sign of your commitment to the counselling process. However, if you are unable to attend the appointment as scheduled, you are responsible to notify our admin at least 24 hours before your appointment start time. Cancellation charges as specified when you make the bookings will be incurred if you do not contact us or you notify us in less than 24 hours’ notice. We appreciate you to take note and notify us in advance of any appointment rescheduling or cancelation so others who need help have the opportunity to book their appointment slots.
Our center provide counselling services to all clients irrespective of Gender, Nationality, Ethnicity, Culture, Religion and Language. Our main communication language used in the session is English and/or Mandarin.
It is also to note that our services specifically to address issues in the client groups:
Our team of therapists are from various ethnicities and cultural diversity.
Our center is located at 11 Keng Cheow Street, #04-09, The Riverside Piazza, Singapore S059608 You may also contact us via WhatsApp at 8934 5808 or email: info@hidolphin.sg
We do not take walk-in clients. All sessions are by appointment only and bookings are to be made online. Please for click here for booking. We strongly recommend you book early to secure the time slot that meets your need.
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Welcome to the www.hidolphin.sg (“HiDolphin”, “we”, “us” or “our”). We respect your privacy and are committed to protecting it through this Privacy Policy and concerns of all users of our website and mobile application (“Services”). Users refers to a person who registers for an account with us for use of our Services, (“Users”, “you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with Singapore’s Personal Data Protection Act (PDPA).
Personal Data
Personal Data means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which our company has or is likely to have access. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.
This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise.
This Policy applies to all users registered on our services who use our Services except where expressly stated otherwise.
Children Under The Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on our Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features/register on our Website, make any booking through our Website, use any of the interactive or public comment features of our Website or provide any information about yourself to us, including but not limited to your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under age 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@hidolphin.sg.
Information We Collect About You
When you access our Website and/or engaging our services, we will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect both online and offline including but not limited to Website forms, email, text, and/or any other written and/or electronic messages between you and our company. We may collect personal information you provided when you fill out forms, communicating with us via contact forms, responding to surveys, search queries on our web search feature, providing comments or other feedbacks and providing information when booking or making inquiries.
Please read the Policy carefully before you start to use our services. By using our Services, visiting our Platform, or accessing our Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. If you do not agree to our Privacy Policy, please do not proceed.
Use Of Cookies and Analytics
Our website may use cookies to enhance user experience. These cookies may collect non-personal information for statistical analysis and website improvement. We may use third-party analytics tools to analyse website usage. These tools may collect non-personal information about website visitors.
Digital Information
If you choose to correspond with us through email, whatsapp and/or other social media platforms, we may retain the digital content of corresponding messages together with your contact identifiers like email address, mobile number, etc and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received through online/offline, mail and telephone. This also applies when you register at our website, sign up through any of our forms using your digital account or make booking on our website. For further information see the email policies below.
Email Policies
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties. We will maintain the information you send via e-mail in accordance with applicable federal law.
In compliance with related local law and regulations, all e-mails sent from HiDolphin will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Information We Collect
We may collect personal information from you while you are seeking services or participating in training programs. This may include but not limited to names, contact details, medical history, and other information relevant to the services provided. Website visitors may engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.
If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, or register for a seminar on this Website, we will automatically enrol you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. You can send an email to info@hidolphin.sg requesting to unsubscribe from future emails.
How We Use Information
Personal information collected from you is used to render our services, maintain your records, and communicate with you about administration, appointments or treatment, progress tracking, and communication-related to our services. Information collected from website visitors is used to enhance our website’s functionality, content, and user experience.
Disclosure Of Information
We are committed to maintaining the confidentiality of your information. Personal information will not be disclosed without consent, except as required by law. We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and us.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through voluntary action.
Data Security
We implement security measures to safeguard personal information against unauthorized access, misuse, or alteration. Access to personal information is restricted to authorized personnel on need basis who require the information to perform their duties.
Privacy Policy Changes
We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage users to review the policy regularly. To the fullest extent permissible under applicable law, your continued use of our Services, including placing of any booking, shall constitute your acknowledgment and acceptance of the this Privacy Policy including any changes made thereafter.
By engaging our services or using our website, you consent to the collection and use of personal information as described in this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@hidolphin.sg or WhatsApp us at +65 8934 5808.
By using our website or services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
Visitors, viewers, subscribers, members, users and/or clients, collectively referred to herein as “Visitors”, are parties to this agreement. The website and its predecessor websites owners and/or operators are parties to this agreement, herein referred to as “Website.” Visitors understand and acknowledge that this agreement over-rules and supersedes any Visitors agreements with Website, including but not limited to Visitors own electronic website terms of use, privacy policy or other proposed legally binding agreements located on Visitors website.
The following Terms of Use are entered into by and between Visitors and HiDolphin Counselling LLP herein referred to as “HiDolphin”, “Company”, “we”, “us” or “our”. The following terms and conditions, together with any documents expressively incorporated by reference (collectively, these “Terms of Use”), govern Visitors access to and use of The Company’s Therapy Centre, including any content, functionality and services offered on or through The Company’s Therapy Centre (the “Website”) as a visitor.
Please read the Terms of Use carefully before you (the Visitor), start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms of Use including the agreements incorporated by reference herein, you must not access or use the Website.
This Website is offered and available to visitors who are 18 years of age or older. By using this Website, you (the Visitor) represents and warrants that you are of legal age to form a binding contract with us and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website. Any and all agreements, representations, promises, warranties, actions and/or statements by Visitor that differ in any way from this agreement shall be given no force or effect.
Clients who are keen to engage our service package, including initial consultation sessions, are required to make payments prior to the commencement of the sessions. Sessions are considered as officially booked only when full payment is received by our Company. Our company will send invoices and payment reminders when clients express intent to engage our services and/or when payment is due. The number of sessions required and the associated cost will be as agreed upon between the clients and our company’s therapist as per recommendation by our company’s therapist during the Initial Consultation.
Post payments are permitted for ad-hoc, single slot booking sessions. However, the availability of our company’s therapists is not guaranteed for future follow-up sessions and will be subject to first-come-first-serve basis. Clients who wish to book future follow-up sessions on specific days/time and with specific therapists are advised to make pre-payment for booking upcoming sessions.
6.1 Cancellation Policy by Us
If the cancellation or rescheduling of sessions is initiated by our company, we will endeavour to offer a make-up session to ensure that the client does not miss out their scheduled sessions. These make-up sessions will be arranged at a mutually agreed day/time and will be equivalent in duration and quality of the missed session. In the event that it is not feasible to schedule a make-up session, the client will not be charged for the cancelled session.
6.2 Cancellation or Rescheduling by Client
All cancellations or rescheduling initiated by the client with less than 24 hours from the scheduled appointment time will be charged full payment. All cancellations or rescheduling initiated by client with less than 48 hours from the scheduled appointment time will incur a 50% payment. This ensures our resources are utilized efficiently and appointments are available for other clients in need. Clients shall notify our company of cancellations or rescheduling requests via WhatsApp to +65 8934 5808 or via email at info@hidolphin.sg in advance to prevent last-minute cancellation or rescheduling charges.
We offer a full refund for any unused therapy sessions. If for any reason the clients decide to discontinue remaining sessions with us, we will ensure that the refund process is hassle-free. Clients are entitled to a refund for all sessions that have not yet been utilized, with no questions asked. To request a refund, please contact our administrative team via phone at +65 8934 5808 or via email at info@hidolphon.sg. Please allow standard processing time of up to 10 working days to process your refund request.
By utilizing our services and booking sessions, clients agree to adhere and comply to the our payment and cancellation policy. This policy is devised considering the best interest of both the clients and our company, ensuring fairness and efficient management of schedules.
We reserved our rights to revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them on our website, and apply to all access to and use of the Website thereafter. The most current dated version of our Terms will supersede all previous versions. Client’s continue use of our Website and services following our revised Terms of Use indicating your acceptance and agreement to the changes made. Clients are advised to review our Terms of Use policy from time to time to get the latest update.
Your use of the Website is also subject to the Company’s Privacy Policy. Please review our Company’s Privacy Policy that governs the Website and informs website visitors of our data collection practices. Your agreement to our Company’s Privacy Policy is hereby incorporated into these Terms of Use.
Your use of our Company’s Website is also subject to our Company’s Disclaimer. Please review our Disclaimer that governs the Website and informs website visitors of various limitations regarding the information provided on the Website. Your agreement to the Disclaimer is hereby incorporated into these Terms of Use.
We reserve our rights to withdraw or amend our Website design, contents, functions, services and/or materials at our sole discretion without prior notice. We shall not be liable for any reason all or any part of our Website is unavailable at any time or for any period.
All visitors to our company’s Website must not use any resources available from our Website in any manner that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. Visitors may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Website.
Our Company name, Company logo, Company slogan, and all related names, logos, product and service names, designs, and slogans are trademarks of our Company or licensors. Visitors must not use any of those without prior written permission from our Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
As set forth more fully in the Disclaimer, the information and resources available on our Website are solely for educational, informational and reference purposes only. They are not intended as, and shall not be understood or construed as legal, financial, tax, medical, health, and/or any other professional advice. Visitors are advised to seek professional advice where applicable in related matters.
As set forth here and in our Disclaimer, clients agree that our company does not guarantee outcome as the result of any actions, whether recommended on our Website or otherwise. Our Company provides educational and informational resources that are intended to help clients succeed. Nevertheless clients recognize that their ultimate success or failure will be the result of clients’ own efforts, particular situation, and innumerable other circumstances beyond the control and/or knowledge of our Company.
Clients also recognize that prior results do not guarantee similar and consistent future outcome. Thus, the results obtained by others – whether clients of our Company or otherwise – who apply the same principles set out in this Website are no guaranteed to obtain similar results.
Visiting our Website and/or sending emails and/or Whatsapp to our Company constitutes electronic communications. Clients consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications that we provide electronically, via email, whatsapp and/or on our Website, satisfy all legal requirement that such communications be in writing.
We are pleased to communicate with clients by e-mail and/or whatsapp, and there are various avenues on our Website that provide clients the ability to send electronic communication to our Company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship. As set forth more fully in our Privacy Policy, we take reasonable steps to ensure all communications remain confidential, nonetheless, we do not guarantee the security of these communications and we are bound to disclose these communications if required and upon court order.
Our Website may contain links to other Websites (“Linked Websites”). The Linked Websites are not under the control of our Company hence we are not liable for the contents of all Linked Websites, including but not limited to all links contained in any Linked Website, or any changes or updates to a Linked Website. Our Company provides these links to clients for their references only. The inclusion of these website links does not imply endorsement by our Company to the Website contents and/or any association with its operators.
Certain services available on our Website are delivered by third-party providers and organizations. By using any products, services, and/or functionality originating from these providers websites, clients hereby acknowledge and consent that our Company may share clients’ information and data with third party providers with whom our Company has contractual relationship to deliver the requested products, services and/or functionality to our Website’s visitors and clients.
Our Company, from time-to-time, may offer various programs and associated materials for sale. Our Company, in our sole discretion, may grant clients a limited period, non-exclusive, non-transferable license to use our programs and associated material (collectively the “Programs”) strictly for personal use only. Except as otherwise stated, clients acknowledge and agree that they have no rights to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of our Programs and materials in any manner.
Clients agree to indemnify, defend, and hold harmless our Company, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) relating to and/or arising out of client’s use of or inability to use our Website and/or services, any postings by client, violation of any terms in this Agreement or violation of any rights of a third party, or violation of any applicable laws, rules, or regulations. Our Company reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by clients, in which event clients shall fully cooperate with our Company in asserting any available defences.
All viewers, visitors, members, subscribers, and/or clients using our website and/or services agree to comply to all local and international laws and regulations in all cases, failing which our company reserved the rights to discontinue the services rendered and report the case to the relevant authorities.
